Llanyrafon Manor Farm – Terms & Conditions

Welcome to Llanyrafon Manor Farm. By purchasing tickets, making a booking, paying a deposit, enrolling in a payment plan, or attending any event, class, workshop, tour, retreat, or activity at our venue, you agree to the following Terms & Conditions.

1. Bookings & Payments

• All tickets are non-refundable once purchased. Please ensure you are able to attend before completing your booking.

• All deposits are strictly non-refundable and non-transferable, regardless of the reason for cancellation.

• Where a payment plan is offered, scheduled payments must be made on or before the agreed due dates.

• Failure to maintain your agreed payment schedule may result in your booking being cancelled and your place being released to another participant.

• Any payments made prior to cancellation, including deposits and instalments, are non-refundable.

• Full payment must be received before attendance unless otherwise agreed in writing.

2. Cancellations & Event Changes

• If you are unable to attend, your ticket, deposit, and any payments made are non-refundable.

• Bookings may not be transferred to another person or another event unless agreed in writing by Llanyrafon Manor Farm.

• Llanyrafon Manor Farm reserves the right to amend, postpone, or cancel any event where circumstances beyond our control make it necessary.

• If we cancel an event, an alternative date, credit, or refund may be offered at our discretion.

3. Conduct & Safety

To ensure the safety of all guests and the preservation of our historic venue:

• Naked flames, including candles, lanterns, and similar items, are not permitted anywhere on the property unless supplied or authorised by Llanyrafon Manor Farm.

• Historical artefacts, props, displays, furniture, and fixtures must not be handled, moved, or tampered with unless permission has been given by a member of staff.

• Guests must behave respectfully towards staff, volunteers, performers, other visitors, and the venue at all times.

• Any person displaying abusive, threatening, disruptive, or unsafe behaviour may be asked to leave immediately without refund.

4. Venue Hire & Private Events

• The individual or organisation making the booking is responsible for the conduct of all guests attending their event.

• Any loss, damage, or excessive cleaning required because of a booking may be charged to the hirer.

• The venue must be left in a reasonable condition at the end of the hire period.

5. Liability

• Attendance at ghost tours, paranormal investigations, workshops, retreats, and other activities is entirely at the participant's own risk.

• Llanyrafon Manor Farm accepts no responsibility for personal belongings that are lost, stolen, or damaged while on the premises.

• We recommend that visitors take reasonable care of their possessions at all times.

6. Right to Refuse Entry

Llanyrafon Manor Farm reserves the right to refuse admission or terminate any booking without refund where these Terms & Conditions have been breached or where behaviour is considered unsafe, disruptive, or inappropriate.

Privacy Policy – Llanyrafon Manor Farm

At Llanyrafon Manor Farm, we are committed to protecting your privacy and handling your personal information responsibly.

1. Information We Collect

We may collect:

• Your name, telephone number, and email address.

• Booking details for events, classes, workshops, retreats, venue hire, or other services.

• Payment information processed securely through trusted third-party payment providers. We do not store your card details.

• Technical information such as IP address, browser type, and website usage through cookies.

2. How We Use Your Information

We use your information to:

• Process and manage bookings.

• Contact you regarding your bookings or any important event updates.

• Improve our services and website.

• Meet our legal and regulatory obligations.

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies

Our website uses cookies to improve functionality, analyse website performance, and enhance your browsing experience. You may disable cookies through your browser settings, although some website features may not function correctly.

4. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

5. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

Last Updated: August 2026